This Policy forms part of the Deqo General Terms at deqo.com/legal/terms and does not require separate acceptance.
1. Introduction
1.1 This Privacy Policy (the "Policy") explains what personal information Deqo, Inc. ("Deqo", "we", "us") collects, how we use and disclose it, and the rights available to you. It applies to all Deqo services, including deqo.com and app.deqo.com.
1.2 Deqo is the controller of the personal information described in this Policy. You may contact us at [email protected].
1.3 Terms defined in the Deqo General Terms at deqo.com/legal/terms (the "General Terms") have the same meaning in this Policy.
2. Information We Collect
2.1 Information you provide. Account details, Registrant contact information, identity and business verification documents, payment and payout details, Listing content, and communications with our support team.
2.2 Information collected automatically. Log data, IP address, device and browser information, and usage data relating to your interaction with the Services.
2.3 Information received from third parties. Confirmations and status information from our Registrar Partners and Registries, authorization and verification results from our payment providers, and delivery data from our email service providers.
2.4 Acceptance records. For each agreement you accept, we record your account identifier, the document accepted, and the date and time of acceptance, as described in clause 46 of the General Terms.
2.5 We do not seek to collect sensitive personal information, and you should not submit it to us.
3. How We Use Your Information
3.1 We process personal information for the following purposes:
(a) operating your account and providing the Services;
(b) registering, transferring, renewing, and managing domain names, which requires disclosure of Registrant details to registrars and Registries;
(c) processing payments, holding funds, issuing refunds, and disbursing Proceeds;
(d) sending service communications, including order confirmations, invoices, payment reminders, renewal notices, and notices of changes to our terms;
(e) providing customer support;
(f) detecting and preventing fraud, abuse, and payment risk;
(g) complying with legal and regulatory obligations, including ICANN requirements, sanctions screening, and financial record keeping;
(h) evidencing your acceptance of our agreements;
(i) analyzing use of the Services in order to improve them; and
(j) sending marketing communications where you have opted in.
3.2 Certain checks under clause 3.1(f) are automated. Where an automated check results in an order being declined or held, a member of our team will review that decision on request.
3.3 We do not use personal information for targeted advertising, and we do not sell it.
4. Domain Registration Data
4.1 Registration of a domain name requires the Registrant's contact details to be disclosed to the Registrar Partner, the applicable Registry, and the data escrow providers ICANN requires registrars to use.
4.2 Some of that information may be published through public lookup services, including WHOIS and RDAP, in accordance with the policy applicable to the relevant extension.
4.3 These disclosures are a condition of holding a domain name, and we are unable to exempt you from them. Privacy services are available for certain extensions through our Registrar Partners.
4.4 Clause 24 of the General Terms sets out your obligation to keep Registrant contact information accurate and current.
5. Disclosure of Information
5.1 We disclose personal information to the following categories of recipient:
(a) Registrar Partners and Registries, for the registration, transfer, renewal, and management of domain names;
(b) payment and payout providers, for the processing of payments, refunds, and disbursements; recipients do not retain full card or wallet details;
(c) service providers, including hosting, email delivery, customer support, analytics, and security providers, who are contractually obliged to process personal information only on our instructions;
(d) third-party marketplaces, where you publish a Listing through the Services, limited to the information required to display and complete a sale. Their own privacy policies govern their subsequent processing;
(e) program partners, where you participate in a program operated with a third party, limited to the transaction information that partner requires to account for the program. The applicable Addendum identifies that information;
(f) regulators, courts, and law enforcement, where required to comply with a legal obligation, respond to lawful process, investigate an intellectual property complaint, or protect the rights and safety of Deqo, our Users, or the public; and
(g) an acquirer, in connection with a merger, acquisition, or sale of assets. We will notify you before your information becomes subject to a different privacy policy.
5.2 We do not sell, rent, or trade personal information.
6. Retention
6.1 We retain personal information for as long as we need it to provide the Services to you, and after that for as long as we need it to meet our legal, regulatory, and tax obligations, to resolve disputes, and to prevent fraud and abuse.
6.2 Certain records are retained for periods we do not set, including domain registration records, which are retained for the period required by ICANN and by our Registrar Partners.
6.3 Where we no longer need personal information for any of the purposes in this Policy, we delete it or anonymize it.
7. Your Rights
7.1 You may access and amend most of your information through your account settings.
7.2 Subject to applicable law, you may request a copy of your personal information, its correction or deletion, or restriction of its processing. Requests should be sent to [email protected] and will be answered within the period required by the law applicable to you.
7.3 Certain information cannot be deleted on request, including records of completed transactions, domain registration records, acceptance records, and information we are required to retain. We will inform you where that applies.
7.4 Marketing communications contain an unsubscribe facility. Service communications under clause 3.1(d) are not optional while your account remains open.
8. European Economic Area and United Kingdom
8.1 Where the GDPR or UK GDPR applies, we rely on the following lawful bases:
(a) performance of a contract, for operating your account, completing transactions, registering and transferring domain names, and disbursing Proceeds;
(b) compliance with a legal obligation, for ICANN and Registry requirements, financial record keeping, sanctions screening, and responses to lawful process;
(c) legitimate interests, for preventing fraud and abuse, maintaining the security of the Services, evidencing acceptance of our agreements, and improving the Services, in each case balanced against your rights and freedoms; and
(d) consent, for marketing communications and non-essential cookies, which may be withdrawn at any time.
8.2 You have the right to access, rectify, erase, restrict, and object to the processing of your personal information, the right to data portability, and the right to lodge a complaint with your supervisory authority.
8.3 Deqo is established in the United States. Where a transfer mechanism is required, we rely on the European Commission's standard contractual clauses together with the UK International Data Transfer Addendum.
9. California Residents
9.1 California residents may request disclosure of the personal information we hold, and its deletion or correction. We do not sell personal information and do not share it for cross-context behavioral advertising. We will not discriminate against you for exercising these rights. Requests should be sent to [email protected].
10. Cookies
10.1 We use cookies and similar technologies for authentication, preference storage, measurement of platform usage, attribution of visits from partner links, and platform security. We do not use them for advertising.
10.2 Where consent is required for non-essential cookies, we obtain it before those cookies are set, and you may withdraw it at any time. Cookies may also be managed through your browser, although certain functionality may be affected.
10.3 We do not respond to Do Not Track signals.
11. Security
11.1 We apply industry-standard technical and organizational measures to protect personal information, and restrict internal access to it. No method of transmission or storage is entirely secure.
11.2 Where a breach affects your personal information, we will notify you and the relevant supervisory authorities to the extent and within the timescales required by law.
11.3 Suspected vulnerabilities should be reported to [email protected].
12. Age
12.1 The Services are available only to persons aged 18 or over, in accordance with clause 3 of the General Terms. We do not knowingly collect personal information from anyone below that age. If you believe we have done so, contact [email protected], and we will delete it.
13. Changes to this Policy
13.1 We may amend this Policy from time to time. We will notify you of material changes by email or platform notice. Continued use of the Services after the effective date constitutes acceptance.
14. Governing Law and Venue
14.1 Governing law. This Policy, and any dispute or claim arising out of or in connection with it or its subject matter, including any non-contractual dispute or claim, is governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of laws principles.
14.2 Venue. The state and federal courts located in Los Angeles County, California have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Policy, subject to clause 14.3.
14.3 Your statutory rights are unaffected. Nothing in clauses 14.1 and 14.2 limits or affects any right you have under the data protection law applicable to you, including your right to lodge a complaint with your supervisory authority under clause 8.2, or any right you have to bring proceedings before the courts of your country of residence where the law applicable to you confers that right and it cannot be excluded by agreement.
15. Contact
Deqo Legal, Deqo, Inc., 2219 Main Street Unit 601, Santa Monica, California 90405. [email protected]